🚚 Shipping Information

Retail orders (1–9 units): Ships within 1–3 business days. Delivery: 3–7 business days worldwide via DHL, FedEx, or EMS.

Wholesale orders (10+ units): Ships within 2–5 business days. Delivery: 7–14 business days. Custom logistics available for large-volume orders. Sea freight option available for orders 100kg+.

📦 Packaging

All products are professionally packed with bubble wrap and export-grade cardboard. Custom branding / white-label packaging available for wholesale partners (MOQ applies).

🔄 Returns & Refunds

Report damaged, defective, or wrong items within 7 days (retail) or 14 days (wholesale) of delivery with supporting photos.

Resolution options: Full replacement shipped at no charge · Store credit (110% value) · Full refund processed within 7–14 business days.

Contact: sales.thainex@gmail.com

🌏 Export Documents

ThaiNex provides commercial invoice, packing list, certificate of origin, and health certificates (where applicable) for all wholesale shipments. Phytosanitary certificates available for food products.